How can we choose what size to wear? What sizes are available? Hi! You can find our size chart on our IG highlight, which will be updated as we expand our size range. For further inquiries, our staff is always ready to help you, and you can reach us via e-mail / WhatsApp / IG DM. We can also make custom pieces tailored to fit your specific measurements, subject to an additional charge 🙂
Shipping
International Shipping
What courier do you use for International Shipping?
We are currently using Fedex
Sameday/ Instant/ Express
Do you provide express delivery?
We provide Sameday / Instant delivery services in Bali. However, our policy is that we require the customer to have someone at the location to retrieve it when we make the delivery.
Nationwide courier
JNE for website & direct WhatsApp/IG orders & Tokopedia
JNT for Shopee
Processing, shipping times and cut-off
Orders are processed Monday to Friday 09:00 AM – 14:00 PM WITA for Ready Stock Items, excluding holidays and/or Indonesian public holidays. Orders placed after cutoff time, on weekends and/or holidays will be processed the next business day subject to availability. Once you have completed your order, you will receive a shipment confirmation email/message with the shipping tracking number.
Do note for Pre-Orders, they take an approximate 3-7 days to process
How can i reach you for further inquiries?
You can WhatsApp us: +628124666267
Our WhatsApp is active daily from 9AM – 5PM WITA
Refund/ Return/ Exchange
Refund
Please contact us at info@taleoftwoatelier.com for all faulty items that have been purchased directly from us.
Items that are faulty must first be approved and acknowledged by us through photographs sent to our email before the refund can be processed. Once the item(s) have been received back, refunds can take up to 10 business days to be processed back to the designated account that was used to purchase such items. You will also receive a notification via email. Kindly keep all communication throughout this process. Please note: Only faulty items are subject for reimbursements.
Return/Exchange
Please contact us at info@taleoftwoatelier.com and please indicate your intention in order to return the unsatisfactory product.
Please note the following for approval of returns and exchanges:
Product must be in sellable condition with all original tags attached.
In the case that the item does not meet customer size requirement, it may be returned and exchanged for the same item in the correct size.
Please keep proof of transaction (i.e. invoice, etc) and notify our customer service within 14 days of receiving the item.
The product must not be worn, washed, damaged, or altered from the original condition and tags must be intact on the garment.
For returned items, there will be no reimbursement on shipping and handling costs. It will be the sole responsibility of the customer.
Physical Store – Insert picture of our store/ video
Address: Jl. Pantai Berawa No.50, canggu, Kec. Kuta Utara, Kabupaten Badung, Bali 80361
Located right across Milk & Madu Cafe (might appear differently on Gojek/Grab, so please take note!)
Opening hours: Mon – Sun 9AM – 8PM
Payment Methods
Website: Paypal & Bank transfer, we also have Xendit Payment Gateway
WhatsApp/ IG: Bank transfer, Paypal available by request
Care
Gently hand wash with cold water separately
Use mild detergent
Do not use bleach
Hang dry in the shade
Materials
Most of our materials are eco-conscious, head over to our material guide on our highlights or feel free to ask us directly 🙂
